Privacy policy

Last updated: October 3, 2025

SpellSeekers operates this store and website, including all related information, content, features, tools, products, and Services, to provide you - the customer—with a personalized shopping experience (the “Services”). SpellSeekers is powered by Shopify so that we can deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that you cannot be identified or reasonably linked to it. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that personal information:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and bank account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment data.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to cart, add to your wishlist, purchase, return, exchange, or cancel, and your prior transactions.

  • Communications with us including information you include in your communications with us, for example when submitting a customer support request.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, such as how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you engage with us or which Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to deliver the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a tailored shopping experience (for example, recommending products related to your purchases). This may include using your personal information to better customize and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and showing you online advertisements for products or Services on the Services or on other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

  • Security and fraud prevention. We use your personal information to verify your account, provide a secure checkout and shopping experience, detect, investigate, or act on potential fraudulent, unlawful, unsafe, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend not sharing your username, password, or other access credentials with anyone.

  • Communicate with you. We use your personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.

  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal processes, including requests from law enforcement or governmental authorities, to conduct or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform Services on our behalf (e.g., IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners to deliver marketing Services and advertising to you; for example, we use Shopify to support personalized advertising with third-party services based on your online activities across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your activities across merchants and websites.

  • With your direction or consent, for example to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to deliver and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you live, to deliver and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that include data and information obtained from your interactions with our store, together with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of your personal information for these purposes. For more information on how Shopify uses your personal information and any rights you may have, please see Shopify’s Customer Privacy Policy and Shopify’s privacy policy portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, you should review their privacy and security policies and other terms. We do not warrant and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas—including information you share on third-party social networking platforms—may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or third parties. Our inclusion of such links does not by itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information (as those terms are defined under applicable law) of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure in transit. We recommend not using unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to deliver the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right of access/know: You may have the right to request access to personal information we hold about you.

  • Right to deletion: You may have the right to request that we delete personal information we hold about you.

  • Right to correction: You may have the right to ask us to correct inaccurate personal information we hold about you.

  • Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Manage communication preferences: We may send you promotional emails, and you can choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those described above:

  • Object to processing and restrict processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.

  • Withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing based on consent before it was withdrawn.

You can exercise any of these rights where indicated within the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and any rights you may have—including rights relating to data processed by Shopify—visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of your rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law. In accordance with applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require the agent to provide proof that you authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us via the details below, or to lodge a complaint with your local data protection authority. For the EEA, a list of competent supervisory authorities is available from the European Data Protection Board.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data is transferred to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at gerard@frysc.nl or contact us at Hoola van Nootenstraat 181, Utrecht, 3521 HB, NL. For purposes of applicable data protection law, we are the controller of your personal information.